Customer Service

Click the appropriate link below to find out more:



How to Purchase?

Browniepoints accepts Visa, Mastercard and Paypal



Simple! Just find the perfect gift for your occasion, complete our super-easy checkout process and the gift will be sent to you or your chosen recipient. If you have any problems, please contact us and we can help you through.


Need more help finding the perfect gift?

Used and still can't find the perfect gift? Just contact us and one of our customer service specialists will work with you get something just right to earn you browniepoints!


If things go wrong - returns, refunds and the 'no risk gift'

Sometimes no matter how good the intentions are, things go wrong. If this happens here's what we do to make sure that you have a 'no risk gift'.

There are three reasons that you might want to return a product to us:


  • The product doesn't work
  • The product is damaged on receipt
  • You don't want it any more or are dissatisfied with it

Your product does not work on receipt or fails within warranty


  • Customer contacts with your order reference number advising of problem.
  • If the product has a warranty it still falls within, we will ask you to follow the warranty instructions.
  • Otherwise Browniepoints offers a 30 day warranty. We will arrange and pay for return and will repair or replace (at our discretion) within 28 days of return. If repair/replacement is impossible we will credit the cost of the purchase.

Your product is damaged on receipt


  • You contact us with your order reference number and advise us of the problem.
  • We will investigate and if appropriate replace/refund/credit the product.

You are dissatisfied - Our Gift Guarantee provides a 21 day right of return.


  • If you are dissatisfied please return the product (at your expense) in a saleable condition.
  • We will offer you a credit to the same value of other products (postage and packaging included), or will refund the cost of the product excluding postage and packaging back to you.
    Exceptions to this guarantee are:
  • Any products with Intellectual Property restrictions or that are unsuitable for return, these include DVD's, videos, software, books, perishable goods (all food items), underwear, and cosmetics


Your Ideas and Feedback

Please contact us with any great ideas or feedback you have.

We are always improving and expanding our range of browniepoints earning ideas.


Currency Conversion

Please note that all products are priced in New Zealand Dollars. Your credit card will be debited in New Zealand Dollars. Currency conversions provided are estimates only and may vary according to exchange rates and bank charges.


Corporate Customers

In business 'browniepoints' are a valuable asset. Giving GREAT gifts is a wonderful way to earn this precious commodity from both staff and clients. At we're specialists at organising, presenting and delivering great gifts for you, and saving you time.

Let us help you, especially if you -


  • Don't want a mad rush organising gifts just before Christmas?
  • Have no ideas what to give your valued clients?
  • Want to reward staff for a great job?

We can;


  • Customise gift solutions to meet your requirements, working within your budget
  • Wrap & personalise gifts to your requirements. Ribbon and wrap to suit your company. Branding required? Leave it to us!
  • Deliver direct to your gift recipients

Please contact one of our friendly gift consultants to open a corporate account. provided us with elegant gift options that were personal and bit different from the standard corporate stuff our clients are used to receiving. They made it really easy and managed the entire process for us including personalized cards and shipping. They were extremely well received by everyone and made a distinct impression with our clients, which we believe was incredibly valuable."
Jon Beattie, Strategy Director, Marker.

"Browniepoints are just great for organising my client's gifts. You have helped me out again on short notice and made what is normally a nightmare into a breeze. When you combine your great product range, flexibility and professionalism it's all just too easy. Thanks again and I'd recommend your services to anyone in business who wants to make a good impression."
John Mitchell, SchoolZone Manager, Telecom.


Customer Testimonials

"I just received my order and was most impressed at how quickly it arrived and how well presented the gifts were. Thank you very much, what a great service!" Jemma NZ

"THANK YOU THANK YOU THANK YOU. You are all amazing - thank you for making Christmas shopping so stress free." Tracy, NZ

"I got the slippers and the pyjamas a couple of weeks back. Just wanted to thank you for your excellent service. Really impressed!" Duminda, Wellington

"After living in Holland for the last 8 years, the service from Browniepoints is impecible. Fast & efficient service and personal email contact if necessary."

"I received a surprise gift from my UK-based daughter last evening when I arrived home - superbly packaged, etc. by you. Lovely bottle of wine for my birthday .... we are sure to enjoy it Friday night. So, thanks for your contribution to a happy birthday." Barry, Otahuhu

"Many thanks for the parcel you sent...It has arrived safely with no damage reported so far! The present package was so beautiful it took my breath away - such a pleasure in this day and age!" Amanda, NZ

"I think you have a very good site which is easy to use and will be shopping with you again." Debbie, Christchurch

"Thank you so much for your the prompt response to my problem. I will definately use this site again as I have very rarely come across such great customer service and with such a polite and friendly email" Lisa

"I just received the parcel today and just want to thank you for the outstanding service yet again. This year I have been so busy with work commitments and finding time to stand in queues at shopping centres was just not possible. It has been so wonderful to purchase gifts online through Browniepoints and I am so happy with the quality of products and service. You have truly gone the extra mile and have really helped me immensely. Thank you so very much. It is so appreciated." Tracy, NZ

"I received the package early this morning, less than 24 hours after placing the order. Now I have the gift in plenty of time for Xmas. Amazing service! Thank you!" Mark, NZ

"Kia Ora Thanks for the delivery of the order I requested. It arrived on exactly the correct day and I have been told the wine was fantastic. This is the first time I have used you and I will certainly be back. Thank You." Caryn, Australia

"Next day delivery to a rural address the week before Christmas - Brownie points to you guys! Thanks." Andrea NZ

"Thanks so much. I just found your site yesterday and thought it was just wonderful! I have been very impressed with the excellent and prompt service provided. I e-mailed your details on to all of my friends! Thanks again." Natasha, Hamilton

" Thank you for the updated information on the gift I've purchased. Just letting you know that I'm really impressed with the level of service you provide at browniepoints. " Pritika, Auckland

"I have been impressed with your level of service via email communication. I will definitely shop again with you and tell all my family and friends about your online store." Maria, Wellington

"Thanks so much, your service has been great and I've recommended your site to lots of people, its really handy to send gifts to people back home while I'm in the UK. And it saves lots on postage too! Many thanks." Kelly, UK

"I just have to say that I thought the packaging on my Mother's day present was superb - I was SO impressed. It was so sophisticated and stylish and I absolutely LOVE my new scarf!!!" Sarah, Auckland

"Thanks so much, your brilliant efficient service has earned me more browniepoints to keep in the bank from my mum. She loves the gloves. " Sonya, Melbourne

"Thank you very much for our order. You are a great company to buy from and will definitely be recommending you and using you again. " Hannah, Mt Manganui

"Thank you very much for all your help. Your website and customer service/feedback has been excellent. I will definitely be using your services in future. Thanks again " Annalie, London

"Excellent work on all of this! Very well received and to quote from Mum's email "the dressing gown is lovely...Lovely presents thanks so much...the parcel was also very beautifully packaged ... Sally and I were very impressed " Emma, London

"Hi guys,It's good to see someone else in the web space that is turning things around quickly and also keeping customers informed of the order status. I have been disappointed so many times in the past with other NZ web companies.Keep up the good work" Grant, Auckland

"Great service, parcel arrived this afternoon, Ray was thrilled." Brenda, Ngatea

"A thank you from all those home sick Kiwis in the UK - we all think your site is brilliant - especially the new currency conversion function. So thank you for making it so easy for our friends and family at home to know that we haven't forgotten about them. We have used you a number of times now and have always received brilliant service." Jackie, London

"Our daughter was highly delighted with her gift which she received yesterday. Once again thank you for such a quick and efficient service." Ray, NZ

"Many thanks for the great service, the present was much appreciated by the keen fisherman and the cookies, great touch. Will certainly be recommending to others." Shirley, Thames

"Thanks for your GREAT SERVICE & I really mean this!I'll definitely do my Christmas shopping on your website! Thanks again." Christoph, NZ

"Guys fantastic site. Many thanks." Dave, Canada

"Thanks so much for this! I will definitely be using your service for lots more presents in the future (with more warning next time!) Thanks again " Laura, UK

"My Dad has just received his gift and loved it - he even commented on the beautiful wrapping (of course I had to take all the credit) ... have to say it was an incredibly fast turnaround time - you guys are legends!!!" Davin, Auckland

"As an ex-pat Kiwi, I'm delighted to find a great site, and I'll definitely use you guys again. Thanks again" Cathy, Melbourne

"The photo frame was a big hit! And the other pressies were all wrapped really nice and looked gorgeous. Thanks for the bikkie too (it's the little things!)" Jacqui, Auckland

"I just wanted to let you know how great your service is! As a kiwi living in the USA your site is perfect for those special gifts - finding a book on Rugby is very difficult in this part of the world! ... My Dad was tickled pink!" Bridgette, California

"Thanks very much for a great and efficient service" Wendy, Auckland

"It's all too easy" James, Auckland

"Just thought I'd let you know the plant was well received by Mother, thanks again, I'll keep you in mind for future deliveries" Phillipa, London

"Perfect for those of us who have such demanding jobs that we can never go out and buy presents ourselves!!" Nikki, Auckland

"Just wanted to say thank you for the great service - the grinder has just arrived. We now need to learn how to drive it!! Will certainly use Browniepoints again." Pip, Wellington

"Awesome service!! It's going to make birthdays a lot easier in future" Shelley, London

Please confirm you are over 18

We need to verify that you’re 18+ years of age as some
of our gifts and gift baskets contain alcohol.