Delivery & Returns - Sending your gift
what it will cost?
Our delivery costs are designed to be simple and as reasonable as possible. Our charges are based on (or just above) the cost price of postage and packaging.
- Standard Courier Delivery - $9.95 per order
- Orders over $50 - FREE SHIPPING
The total delivery cost for your order can be seen on the delivery page in the checkout process.
where do we deliver?
We deliver New Zealand wide. Delivery addresses do not have to be your own, we will deliver direct to the person you are buying the gift for. Just choose to put in a different delivery address to the billing address when you go through the cart process.
TIP >> Delivery is during business hours - generally before 12noon. Therefore we recommend that if no one is going to be home you should give a work address.
how do we deliver?
We use and trust a few key courier companies to deliver your gifts. Deliveries are made Monday - Friday (except public holidays). All packages are securely packaged to ensure the safety of the gift inside.
when will my gift arrive?
If we receive your order by 10am (NZT) your order will be dispatched the same day (Mon - Fri).
A limited range of our products are not stored in our distribution centre or require additional processing time and may take an extra 1 - 2 working days to dispatch. This will be stated in the product description page as 'please allow an additional 1-2 days for delivery of this product'.
If we have any problems with dispatching your order within our stated timeframes, we will be in contact as soon as possible via email.
- Standard express delivery gifts - items marked as 'Standard express delivery gifts' are next working day delivery nationwide, unless they are combined with other items
- North Island delivery - next working day (Mon - Fri) delivery
- South Island delivery - 2-3 working days delivery
- Rural areas please allow an additional 2-3 working days
PLEASE NOTE: Delivery timeframes assume order is received before 10am (NZT) Mon-Fri and does not require additional delivery/processing time.
Delivery on a specific day and urgent deliveries
- If you want your gift to be delivered on a specific day, please select your preferred delivery date in the 'preferred delivery date' box at checkout and we will endeavor to ensure delivery as requested.
- If you have very urgent delivery requirements or you want to know when your gift will arrive please contact us.